FAQ

Orders & Shipping

Where do you ship from?
All orders ship out of our DC in Utah. Each piece is checked and packed by hand before it leaves us.

When will my order ship?
We usually ship within 2-3 business days. Once it’s out the door, you’ll get a tracking link to follow it home.

Do you ship internationally?
Yeah — we ship internationally to the below countries. Shipping times depend on where you’re at. Duties and taxes (if any) are handled by the customer when your package arrives.

Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam, Yemen, Australia, New Zealand, Oceania, Canada, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Faroe Islands, Gibraltar, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine, Vatican City, Mexico, United States

Please note that international orders can take different amounts of time to arrive, depending on the destination and the procedures of local postal services and customs offices.

Once your order has been shipped, it is the customer’s responsibility to ensure the package can be processed through customs in their country. Customs procedures vary by location and may cause delays that are outside of our control, so we’re unable to guarantee exact delivery timelines for international shipments.

Any customs fees, duties, taxes, or other charges required by your country’s customs office are the customer’s responsibility. These costs are not included in the purchase price or the shipping fees shown at checkout.

If your package is delayed in customs, we recommend reaching out to your local customs office for more information or updates.

My package hasn’t shown up — what should I do?
Shoot us an email at support@Austin-Post.com with your order number. We’ll help track it down.

Returns & Exchanges

What’s your return policy?

Returns are accepted within 14 days from the date your order is delivered. Items must be unworn, unwashed, and have original tags attached. Please note, $7 will be deducted from your return for a return shipping fee.

Do you offer international returns?
Yes, international customers are welcome to return items. However, please note that international customers are responsible for arranging their own return shipping and covering any associated return postage or fees. We recommend using a tracked service to ensure your return reaches us safely.

Can I exchange for a different size or color?
If we’ve got it in stock, no problem. If not, you can return it for a refund or store credit — whatever works best for you.

How do I start a return?
Email support@Austin-Post.com with your order number and what you’d like to return. We’ll reply with a return label and next steps.

When will I get my refund?
Once your return arrives and is inspected, we’ll send an email confirmation. Please allow 7 days for us to process your return and an additional 7-10 days for the refund to hit your account. 

Product & Fit

How does your sizing run?
Most of our pieces fit true to size. If you want a looser look, size up — if you like things clean and close, stick with your regular size.

Where are your products made?
Everything’s designed in Utah. Production happens in worldwide, depending on fabric and season. We work with makers who understand the kind of detail and feel we’re after.

Will you restock sold-out styles?
Sometimes. Core pieces might come back — limited drops usually don’t. The best way to know is to sign up for the newsletter or follow us on Instagram @austinpostapparel.

Payments & Gift Cards

What payments do you take?
We take all major credit cards, PayPal, Google Pay, Venmo and Shop Pay.

Do you charge sales tax?
Sales tax is added at checkout based on where the order’s going.

Do you sell gift cards?
Yeah — digital gift cards are available here and never expire.

General

Do you have a store?
Not yet — everything’s online for now. Keep an eye on Instagram @austinpostapparel for pop-ups or collaborations.

Can I change my shipping address after I order?
If your order hasn’t shipped, email support@Austin-Post.com right away — we’ll do our best to update it.

What if something shows up damaged or incorrect?
Email us with your order number and a photo. We’ll get it sorted quickly.

Still need help?
Reach out anytime at support@Austin-Post.com — we usually respond within 24 hours(excluding weekends).